Refund policy

Refund Policy - Get Snap Buy

Our commitment is to your full satisfaction. If you have purchased a product in our online store and need to request a refund, exchange, or return, please follow the guidelines below.

1. Dissatisfaction with the Product

Customers may request a return due to dissatisfaction within 7 calendar days after delivery.

2. Defective Product

  • Manufacturing Defects: The timeframe to request an exchange or refund for manufacturing defects is 30 calendar days after receipt.
  • Apparent Defects or Missing Parts: For obvious issues such as damaged glass/screens, visible scratches, or missing parts, the customer must contact support within 24 hours of delivery and provide images of the received package. After this period, the issue will be considered a result of misuse.

The first step for any exchange or return is to notify our Customer Support Center, which will provide all instructions on the procedure.

Conditions for Return Due to Dissatisfaction

  • The product must not show any signs of use.
  • If the product features adjustable parts (e.g., watches with removable links), they must not have been altered.
  • The product must be shipped in its original packaging, including the postal/courier packaging with the tracking label intact.
  • Failure to meet the above conditions will invalidate the refund or exchange.

Once we receive the package, an analysis will be conducted to confirm whether the return conditions were met. If approved, the customer may choose between:

  1. Exchanging the item for another product available in our inventory.
  2. Receiving a refund for the product's value. (Shipping fees will not be refunded if the item received was correct and in perfect condition).

Warranty

All Get Snap Buy products come with a 30-day warranty starting from the delivery date.

  • To claim the warranty, the customer must send a video of up to 1 minute demonstrating the issue. The video must include the product packaging (with the shipping label visible).
  • If the customer chooses to send photos, it is essential that the defect is clearly visible and that the packaging appears in the image.

Note: Get Snap Buy does not provide technical assistance or have authorized repair centers. Our team will offer support for the best possible solution within our refund policy.

Cases Not Covered by the Warranty

The warranty does not cover aesthetic damages that occur after product delivery, such as broken or cracked screens. It also excludes:

  • Damage caused by liquids (e.g., water submersion, fluid spills).
  • Defects caused by attempted repairs or modifications made by the customer or third parties.
  • Inappropriate use of accessories.
  • Damage resulting from natural wear and tear (e.g., surface scratches, oxidation).
  • Acceptable reduction in battery life span.
  • Resistance tests performed by the customer (e.g., impact tests, water resistance tests).

Get Snap Buy Team